I'm Tim, and when you call with an emergency, I pick up the phone myself. No call centres, no middlemen — just honest advice and a fast response. I'll talk you through any immediate safety steps while I'm on my way.
Emergency Callout Pricing
We believe in transparent pricing, especially when you’re already dealing with a stressful situation. Here’s what to expect:
| Service | Price |
|---|---|
| Emergency callout fee (daytime) | From £95 |
| Emergency callout fee (evening/weekend) | From £125 |
| Emergency callout fee (bank holiday) | From £150 |
| Hourly labour rate | From £55/hr |
| Parts | Charged at cost + 10% |
The callout fee includes the first hour of labour. No hidden charges — we’ll explain all costs before starting any work.
What Our Customers Say
"Amazing work fast and efficient great communication skills throughout the whole job! Totally recommend to anyone needing an electrician."
Google Review
"Absolutely brilliant electrician. Always on time, tidy, good price, and top-quality work. Highly recommend."
Google Review
"Excellent! On time, worked quickly, great manners and most importantly none of the standard cowboy tradesman BS. Highly recommend!! Thanks Tim!"
Google Review
What Counts as an Electrical Emergency?
Not every electrical problem needs an emergency callout — but some situations are genuinely dangerous and shouldn’t wait. Call us immediately if you experience any of the following:
- Total power loss / no electricity
- Burning smell from sockets, switches, or consumer unit
- Sparking or arcing from outlets or light fittings
- Tripped main switch that won’t reset
- Exposed or damaged wiring
- Water near electrical installations
- Storm damage to electrics
- Carbon monoxide alarm triggered by electrical fault
If you smell burning or see sparking, turn off the main switch at your consumer unit and call us immediately on 07809 680068.
Our Emergency Response
We treat every emergency call with urgency. Tim or a member of the team will answer your call, talk you through any immediate safety steps, and get to you as quickly as possible.
- Available 24/7, including bank holidays and weekends
- Typical response time: 1–2 hours across Poole, Bournemouth, and East Dorset
- Fully equipped van with common parts and testing equipment
- Most emergencies resolved in a single visit
- Same NICEIC-certified standard as planned work
Estimated Response Times by Area
| Area | Typical Response |
|---|---|
| Poole | 15 minutes (home base) |
| Bournemouth | 15–20 minutes |
| Sandbanks & Canford Cliffs | 12–15 minutes |
| Broadstone | 15 minutes |
| Wimborne | 20 minutes |
| Christchurch | 20–25 minutes |
| Ferndown | 20 minutes |
| Wareham | 25 minutes |
| Ringwood | 30 minutes |
Response times are typical estimates based on normal traffic conditions. We’ll give you an honest ETA when you call.
Frequently Asked Questions
We aim to respond within 1–2 hours across our coverage area. From our Poole base, we can reach most BH postcodes within 15–25 minutes.
Turn off the main switch at your consumer unit if it’s safe to do so. Don’t touch any damaged wiring or wet electrics. Keep everyone away from the affected area.
Daytime callouts start from £95 including the first hour. Evening and weekend callouts from £125. We’ll confirm the cost before starting any work.
Yes. We’re available 24/7, 365 days a year, including all bank holidays. Bank holiday callouts from £150.
If the issue is with the incoming supply (e.g., a power cut affecting your street), contact your Distribution Network Operator (SSEN for Dorset — 105). If it’s isolated to your property, call us.